Technical queries
Q: I don’t know which file system was on my laptop before it crashed. What to do?
Ans: In this situation, you should scan each partition one by one to know the partition in which, lost files (s) / folder (s) were present and recover and save data from appropriate partition.
Q: Can I recover my data if my hard disk is not detected by the BIOS?
Ans: Check your jumper setting it should be properly inserted in Hard Disk Drive. Even then your hard disk is not detected by BIOS; it is not possible to recover data.
Q: What is the minimum system requirement to run the Software?
The minimum system requirements for installing Data Doctor Recovery NTFS – FAT Software is:
- Pentium-class processor
- Windows 10 /8.1/8 /7
- RAM (128 MB recommended)
- 20 Mb of free space
Q: “End sector should be bigger than start sector” error message?
Ans: Check security level of your system and check that any security can conflict with software or check the software on any other machine. For further information contact us at support@datadoctor.in
Q: Recovered Files are not opening?
Ans: It can be files highly corrupted by a virus or some portion of the files has been overwritten.
Q: Which cases Software can recover the data?
Ans Software can recover data in case of deleted file (s) / folder (s), missing, damaged or deleted or formatted partition and data lost by the variety of viruses(s).
Q: What is difference between Standard and Advance search in data doctor recovery NTFS-FAT?
Standard Search Standard search is used for recovery of deleted file (s) / folder (s), missing, damaged or deleted partition and data lost by the variety of viruses(s).
Advance Search Advance search is used for recovery of data from formatted partitions and data lost for long time ago.
Q: When I click on ‘exit’ button from the last (Recovery) window, Data Doctor Recovery NTFS-FAT s/w ask ‘Do you want to save recovery’ what does it mean Is there any advantage to save recovery ?
Ans: Yes doing so you can save your time for next period when you can start recovery again from the same partition. For saving the scanning process temporarily Software provides Save log button. Next time when you operate the Software use Load log button and recovery will start from where you left. Thus saves time for scanning the partition again.Now you can just save the data and need not to do the scanning again. Save data by clicking on Save button.
Q: In DEMO Version of Data Doctor Recovery NTFS-FAT, after every time scanning the partition, I observe the folder named ‘Lost’ on tree view of recovery window. And there was not any such type of folder existing on my drive. What it is?
Ans: There is no need to worry about the ‘lost’ folder. Lost folder contains files and folders deleted long time before and also recover files whose linking information was lost due to data corruption.
Q: The data of lost folder can be recovered or not?
Ans: Yes the data of lost folder can be recovered successfully
Q: What the Search More Partition button does?
Ans: Search more partition button is used for the searching of missing or deleted partitions.
Q: How can I make my fresh hard disk as Master drive?
Ans: Remove the jumper from the bad disk (Jumpers are small devices that are used to control the operation of hardware devices directly it is located at the back side of hard disk). Attach the jumper to the fresh disk (to make it master drive) on which data recovery software must be installed.
Q: How can I attach my crashed disk as a secondary disk?
Ans: Remove the jumper from the crashed disk and plug in the jumper with the healthy (master) drive.
Check the BIOS setting to confirm that the crashed disk is now the secondary disk so that you can run the data recovery software successfully on the healthy disk.
General Questions
Q: It is necessary to uninstall Windows data recovery demo version before installing the purchased software?
Ans: We encourage you to uninstall the demo software before installing the purchased software for the better functioning of the windows data recovery software.
Q: How do I activate my product?
Ans: After successful placing the order you will receive Email (generally within 5 Minutes) from our sales department providing you with the software download link and activation key. Just download Software from the link provided. When you run the software for first time it will ask for activation key. Just enter the keys in the dialogue box and software is ready for recovery.
Q: How to differentiate Full and Demo version of the software?
Ans: Demo version will show you the recovered files and folders; you can’t copy the recovered data to the disk. In order to copy the recovered data you need to purchase full version of the Software.
Q: Software is scanning too slowly?
Ans: Scanning time depends on
- Size of the disk
- Amount of data in the disk
- Physical condition of the disk
Your hard disk may be full to capacity. It depends on the amount of data stored on the hard disk. If disk is full it will take more time for scanning.
Q: I accidentally deleted folders and files too large for the Recycle Bin. Do you have a tool that recovers entire folders with subfolder contents in one action?
Ans: The windows data recovery software is fully capable of recovering your folders and files deleted directly from the hard disk.
Q: What should I do in a situation where I have lost data?
Ans: First - do not panic. Having a worried reaction can cause bigger problems to occur. Simply use data recovery software to recover the lost data or send it to a data recovery specialist.
Q: Can software recover data from physically bad drives/storage media, burnt drive or clicking sound hard drive?
Ans: Software can recover data only in the case of logical errors and can not recover data from physical damages. Please make sure that storage media is not physically bad.
Q: What are common reasons for data loss?
Ans: Data loss can occur from one or more of the following: electro-mechanical failure, data corruption, computer viruses or human error.
Q: What is a computer virus?
Ans: A virus is a program that is attached to other code, so that when the user tries to run the original program, they also by mistake run the virus code. The virus code is designed to replicate itself and "infect" other programs.
Q: Does data recovery software work on Windows 2000/XP?
Ans: Yes it does.
Operating System Installation Errors
Q: How to recover data lost due to accidental OS installation mistake in choosing the installation partitions/drives?
Ans: Data doctor windows recovery software which supports both FAT and NTFS file system is fully capable of data retrieval lost due to accidental OS installation mistake in choosing the installation partitions/drives.
Steps to execute to recover data lost due to accidental OS installation mistake in choosing the installation partitions/drives
Q: How to recover previously data existed on the formatted Operating system drive?
Ans: Data doctor windows recovery software which supports both FAT and NTFS file system are fully capable of recovering previously existed data on the formatted Operating system drive.
Q: How to recover data when new OS is installed?
Ans: Data doctor windows recovery software which supports both FAT and NTFS file system are fully capable of recovering data when new OS installation is done.
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